Cancellation & Rescheduling Policy

Lesson must be cancelled at least 24 hours prior to the scheduled lesson time in order to receive a makeup lesson.

“No shows” or failure to notify the school within 24 hours are considered a forfeited lesson.

No more than 2 makeup lessons per session.

Makeup lessons are valid only within the session, they do not roll over into the next session.

If you know ahead of time that you cannot make a lesson, please notify our staff.

To cancel a lesson, please email your teacher, info@upbeatma.org, or call (773) 384-3469.

There are no refunds on unused or cancelled lessons.

Registration & Payment

Online registration can be completed via the link emailed to you. We ask that every family edit their profile to provide an email address, physical address and any emergency contacts.

The attached waiver must also be completed and returned to us via email or as a hard copy before your child’s first lesson.

Payments can be made via Credit Card, Check, or Cash. Receipts and email reminders will be sent out to let you know when the fees are due.

Checks should be made out to UpBeat Music and Arts. We ask that anyone paying by check also have a credit card on file, which will only be processed in the event of an overdue payment.

With your permission, for those paying with a credit card, we will keep your information on our secure server and process the lesson fees when they come due. Receipts will be emailed for any transactions. Just let us know that you’d like to be enrolled in auto-pay.

All lesson fees are due in advance of your first lesson. If there are balances due from a previous session, scheduling of subsequent lessons may be delayed until payment is received.

Studio Policy

Students/parents are required to sign in and out when they arrive for each lesson and leave.

Students may wait in the lobby before or after lessons, but this is not an appropriate waiting area for extended periods of time.

When two children in the same family take lessons, children under 10 years old waiting must be in the presence of an adult.

If parents are dropping children off, please wait and watch to see that your child is safely inside the door before driving away.

Please ring the bell labeled for entry if needed as our front door automatically locks.

Practice Policy

Practicing is as important as weekly attendance at lessons. When students commit to lessons, they should expect to practice for a minimum of 10-15 minutes a day, 3-4 days a week. Students should consider practice as part of their normal homework routine. 

If we begin to notice multiple weeks of missed practice, we may notify parents and ask them to sit in during a lesson. Consistent at-home practice issues may cause us to re-evaluate enrollment.